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Did you purchase one of our
products and didn't receive an email from us
with download and registration instructions?
CLICK
HERE TO RETRIEVE IT FROM THE WEB.
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| Free Web Based Support - Visit our
SUPPORT FORUM
Please note our support forum is always free to view
and post your questions. The majority of your
questions are probably addressed in the FAQ sections
of the forum. You can access the forum at
www.baystateconsulting.com/forum. We do our best to try to answer your
questions quickly, so you can get your job done.
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| Email Support - Included for
30 Days from Registration
If you prefer not to post your question to the
online support forum and are within 30 days
of your registration date, you may alternately send
your question to
support@baystateconsulting.com.
Please include the following when sending your
email:
1. Product name
2. QuickBooks Country, version and year (e.g. US
2010 Premier)
3. File you are trying to import (if using
Transaction Pro Importer)
4. Map file which has an extension of dat and its
location is indicated at the top of the Transaction
Pro mapping screen in red (if using Transaction Pro
Importer)
5. Settings.txt file which is located in c:\my
documents\01 Transaction Pro Importer 4.0 (for
desktop versions of QuickBooks) or c:\program
files\01 Transaction Pro Import Wizard – QBOE
Edition (for QuickBooks Online)
6. Screen shots of any error messages that you are
receiving (How
to capture a screen in Windows)
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| Phone Support - NOTE
THERE IS NO FREE PHONE SUPPORT.
YOU MUST EITHER
EMAIL SUPPORT IF WITHIN 30 DAYS OF REGISTRATION OR
USE THE SUPPORT FORUM LINK BELOW. IF YOU WANT TO
PURCHASE PHONE SUPPORT GO HERE
AND PURCHASE A SUPPORT INCIDENT. YOU WILL BE
CONTACTED DURING NORMAL BUSINESS HOURS FOR A TIME IN
WHICH WE WILL CALL YOU AND LOGIN TO YOUR COMPUTER IF
NECESSARY.
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| Training videos for our products can be
found on our YouTube channel here:
http://www.youtube.com/baystateconsulting
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| Useful Tips for using our
products can be found on our blog here:
http://blog.baystateconsulting.com/
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| Product Licensing Related
Issues
If you received a new computer you can transfer
the license from your old computer to your new
computer following the instructions on our
general FAQ page
here.
If you are receiving
error messages related to licensing first try
re-entering the serial number. Often times registry
cleaners will wipe out the product registration from
your computer. Otherwise please send an email to
support@baystateconsulting.com with the
following information:
1. Email address used to purchase the product
2. Product purchased
3. A description of any hardware or software changes
made to this computer since you last used the
product.
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| PLEASE READ:
While we try our best to answer your question
quickly (often within hours), please respect the
fact that it may take up to 48 hours to respond
to your support questions posted to the forum
and sent to us via email. If you have a critical
situation that needs immediate attention,
you need to purchase a Premium (Paid) support
incident. See details below.
Please note: Standard
(Free) support is only available via
the online support forum and via email (if
within 30 days of purchase) If you need phone
support, you must purchase a support incident
below.
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| Premium Support - Paid Phone Support
(per
incident)
Premium support is charged per
incident. The minimum charge is $125 per
incident. Before receiving support you must
first purchase a support incident by clicking
the button below. After confirmation of purchase
a tech will contact you via email for your phone
number and contact information. |
